As a buyer, need to cancel an order? Here’s how to cancel it and get refunded in full.
Screens look different? We update PickFresh frequently based on user feedback. If your app looks different from these screenshots, check the App Store or Google Play for the latest update.
1. Open the Order
Tap the Your orders tab in the bottom navigation. On the Active tab, tap the order you want to cancel to open its details.
Are you also a seller? If you sell on PickFresh too, your bottom navigation shows Your store instead of Your orders. To find your purchases, tap the Profile tab and select Your orders.
2. Tap Cancel Order
Scroll to the bottom of the Order details screen and tap the red Cancel order button.
3. Select a Reason and Confirm
Let us know why you’re cancelling — pick a reason like Seller not responding, Seller sold out, Seller asking for off-platform transaction, Schedule conflict, or Changed my mind. Then tap Yes, cancel order to confirm.
4. Confirm the Refund
A confirmation will appear letting you know your order has been cancelled and a refund will land on your card in 5-10 business days. Tap OK.
5. Order Cancelled
The order details will update to show This order has been cancelled — that’s how you know it’s done.
Note: Refunds are processed back to your original payment method and typically appear within 5-10 business days, depending on your bank.